Everything you need to know about your rights as a customer.

Security and personal data

Sales to minors:

We do not sell products to anyone under 18 without a guardian's permission.

Personal data and GDPR:

When you place an order with us, you provide personal data such as name, address and personal identity number. This is used to fulfil our commitments to you as a customer. We also document certain communication by phone and email so that we can give you the best possible service.

Under the GDPR you have the right to access the information we have registered about you. If the information is incorrect, incomplete or irrelevant, you can ask us to correct or remove it. Contact our customer service. We never share your personal data with third parties.

Cookies:

The website uses cookies to give you a tailored experience. A cookie is a text file stored on your device and cannot be used to run programs or deliver harmful code. You can turn cookies off in your browser settings. Note that this may affect how the website works.

Anti-spam:

We never send spam or email from third parties. As a customer you may receive email about your order, your payment or communication you have started yourself. If you have subscribed to our newsletter, you can unsubscribe at any time via the link in the newsletter or by contacting customer service.

Payment methods

Card payment, VISA and Mastercard:

We work with YouPay, certified to PCI-DSS (Payment Card Industry Data Security Standard). You can always shop securely with Swedish cards issued by VISA or Mastercard.

Swish:

Choose Swish at checkout and approve the purchase directly in your phone.

Klarna invoice:

Receive the item before you pay. Payment term 14 days. Free of charge. You never need to share card details. In the event of non-payment, a reminder fee of SEK 60 and late interest of 25% apply. At the time of purchase a credit assessment is made, which in some cases means a credit check is carried out. You then receive a copy by post.

Klarna account, pay over time:

Collect all your purchases on one account and choose how much you pay each month, from SEK 50 a month or 1/24 of the total amount. A statement fee of SEK 29 applies regardless of the number of purchases. Annual interest 19.90%, effective interest 29.22%.

Example: for a purchase of SEK 10,000 the set-up fee is SEK 0. The credit purchase price is SEK 11,458 spread over 12 instalments of SEK 955 a month.

With a Klarna account you can also extend the payment time by ten days, download invoices as PDF and ask questions directly via Klarna's chat.

At the time of purchase a credit assessment is made, which in some cases means a credit check is carried out. You then receive a copy by post.

Klarna AB, reg. no. SE556737-0431 · Tel +46 8 120 120 10 · Mon–Thu 08:30–20:00 · klarna.se