Terms of service

Terms of use and purchase

Everything you need to know about your rights as a customer.

Security & personal data

Sales to minors:

We do not sell products to persons under 18 without a guardian's consent.

Personal data and GDPR:

When you place an order, you provide personal data such as your name and address. This is used to fulfil our commitments to you as a customer. We also document certain communication by phone and email in order to give you the best possible service.

Under the GDPR you have the right to access the information we have registered about you. If the information is incorrect, incomplete or irrelevant, you can request that it be corrected or deleted, contact our customer service. We never sell your personal data. We only share it with trusted providers who process it on our behalf, such as payment, shipping and system providers, and where required by law.

Cookies:

The website uses cookies to give you a personalised experience. A cookie is a text file stored on your device and cannot be used to run programs or deliver malicious code. You can choose to disable cookies in your browser settings, note that this may affect the functionality of the website.

Anti-spam:

We never send spam or third-party emails. As a customer you may receive emails regarding your order, payment or communication you have initiated yourself. If you have subscribed to our newsletter, you can unsubscribe at any time via the link in the newsletter or by contacting customer service.

Payment methods

You pay securely at checkout with any of the following:

• Card: Visa, Mastercard, Maestro, American Express and Union Pay.
• Swish.
• Digital wallets: Apple Pay, Google Pay and Shop Pay.
• Klarna: pay now, later or in instalments, according to the terms shown at checkout.
• PayPal.
• Local payment methods per country, such as iDEAL (Netherlands), Bancontact (Belgium), BLIK and Przelewy24 (Poland), MobilePay, TWINT (Switzerland), Riverty, Billie and Satispay.

Which payment methods are shown depends on your country and currency, and is always visible at checkout. All payments are handled encrypted by certified payment providers, we never store your card details.

Before returning an item

Before you send your order back, notify Footway at support@footway.com that you want to make a return. State your order number and what you want to return. The return is then registered and you receive a confirmation. Once you have the confirmation, hand in the parcel where you collected it. When the warehouse has scanned and approved your return, your money is refunded. The refund can take up to 14 days. Footway handles our returns and refunds, so that is where returns must be reported.

Contact

Wallderinska Gruppen AB
Nybrogatan 19, 114 39 Stockholm, Sweden
Phone: +46 8 20 61 20
Email: kundservice@wallderinska.se

We reply as soon as we can, usually within 24 hours.

If we can't answer, we'll call you back as soon as we can. We see your number.