Refund policy
Returns & Exchanges
14-day right of withdrawal. A simple process.
Returning an item
You have the right to cancel your purchase within 14 days of your order being delivered. Here is how it works:
- A return label is included in every parcel. To return, attach the label to the original bag and hand in the parcel at the service point.
- No return label, or have you lost it? Email Footway at support@footway.com and a new one will be sent. You do not need to contact us for that.
- For any other questions about your return, reach us at kundservice@wallderinska.se.
How you are refunded
We process all returns within 14 working days of you sending the product. Once the warehouse has registered your return, the refund is created automatically to the same payment method you used at purchase. The payout usually appears within 1–4 banking days after registration. If you paid with Klarna, pause your invoice through their service until the refund has been registered.
Return fee
The return fee is SEK 89 within Sweden and EUR 6.95 for international returns, regardless of order value. Once your return has been registered and the refund completed, we send a payment link for the return fee to your email. You pay it easily by card or another available payment method.
If you chose a delivery method with a surcharge, such as home delivery, the surcharge is not refunded on a return. You then cover the return fee and the additional shipping cost.
For a return to be approved
- The garment must be unworn and in the same condition as when you received it, apart from trying it on. It must not smell of perfume or show make-up stains or other signs of use.
- The original packaging must be intact and the garment placed in its original bag.
- All tags and labels must remain attached.
- For hygiene reasons, bikinis, underwear and swimwear cannot be returned.
Late returns and uncollected parcels
Late returns are charged SEK 300. As a customer, you are responsible for collecting your parcel within the stated time. Uncollected parcels are charged SEK 400 regardless of shipping option.
Exchanging size or product
We handle exchanges as returns. Return the garment and place a new order — that way you choose freely among all products. The first exchange is free of charge if you keep the new item. For further exchanges, a fee of SEK 49 applies.
Making a claim
Every product from Wallderinska is made to a high standard. If you discover a fault, contact us within a reasonable time, normally within 2 months of noticing it. Send photos, a description of the fault, and your name, address and order number to kundservice@wallderinska.se. Each claim is assessed manually within 14 days. An approved claim is replaced with a new item. Claims cover original manufacturing faults. Normal wear and damage caused by use are not covered. Claims that are not approved are returned to the sender.
Received the wrong product
Contact us at kundservice@wallderinska.se with your order number and a photo of the incorrect item. We will make sure the right product reaches you.
Contact
Wallderinska Gruppen AB
Nybrogatan 19, 114 39 Stockholm, Sweden
Tel: +46 8 20 61 20
E-mail: kundservice@wallderinska.se
We reply as soon as we can, usually within 24 hours.