Refund policy

Returns & Exchanges

14 days to change your mind. A simple process.

Before returning an item

Before you send your order back, notify Footway at support@footway.com that you want to make a return. State your order number and what you want to return. The return is then registered and you receive a confirmation. Once you have the confirmation, hand in the parcel where you collected it. When the warehouse has scanned and approved your return, your money is refunded. The refund can take up to 14 days. Footway handles our returns and refunds, so that is where returns must be reported.

Returning an item

You have the right to cancel your purchase within 14 days of your order being delivered. Here is how it works:

• A return label is included in every parcel. To return, attach the label to the original bag and hand the parcel in at the drop-off point.
• No return label, or lost it? Email Footway at support@footway.com and a new one will be sent. You do not need to contact us for that.
• For any other questions about your return, reach us at kundservice@wallderinska.se.

How you are refunded

We process all returns within 14 working days from the day you send the item back. Once the warehouse has registered your return, the refund is created automatically to the same payment method you used at purchase. The refund can take up to 14 days before it appears in your account. If you paid with Klarna, pause your invoice through their service until the refund has been registered.

Return fee

The return fee is SEK 59 in Sweden, DKK 50 in Denmark and EUR 7 in other markets, regardless of order value. Once your return has been registered and the refund made, we send a payment link for the fee to your email. You can pay the link by card or another available payment method.

If you chose a delivery method with a surcharge, such as home delivery, the surcharge is not refunded on a return. You then cover both the return fee and the additional shipping cost.

For a return to be accepted

• The garment must be unworn and in the same condition as when you received it, beyond having tried it on. It must not smell of perfume, carry make-up marks or show other signs of use.
• The original packaging must be intact and the garment must be in its original bag.
• All tags and labels must still be attached.
• For hygiene reasons, bikinis, underwear and swimwear cannot be returned.

Late returns and uncollected parcels

A late return is charged at SEK 300 in Sweden, DKK 230 in Denmark and EUR 30 in other markets. As a customer you are responsible for collecting your parcel within the stated time. Uncollected parcels are charged at SEK 400, DKK 310 or EUR 40 regardless of shipping option.

Changing size or item

We handle exchanges as returns. Send the garment back and place a new order, and you choose freely from the whole range. The first exchange is free of charge if you keep the new item. For further exchanges a fee of SEK 59, DKK 55 or EUR 8 applies, depending on your market.

Making a complaint about an item

Every Wallderinska item is made to hold a high standard. If you find a fault, contact us within a reasonable time, normally within 2 months of noticing it. Send images, a description of the fault and your name, address and order number to kundservice@wallderinska.se. Every complaint is assessed manually within 14 days. An approved complaint is replaced with a new item. Complaints cover original manufacturing faults. Normal wear and damage caused by use are not included. Complaints that are not approved are returned to the sender.

Received the wrong item

Contact us at kundservice@wallderinska.se with your order number and a photograph of the incorrect item. We will make sure the right one reaches you.

Contact

Wallderinska Gruppen AB
Nybrogatan 19, 114 39 Stockholm, Sweden
Tel: +46 8 20 61 20
Email: kundservice@wallderinska.se

We reply as soon as we can, usually within 24 hours.

If we can't answer, we'll call you back as soon as we can. We see your number.