Returns Policy

Returns & Exchanges

14-day right of withdrawal. A simple process.

Before returning an item

Before you send your order back, notify Footway at support@footway.com that you want to make a return. State your order number and what you want to return. The return is then registered and you receive a confirmation. Once you have the confirmation, hand in the parcel where you collected it. When the warehouse has scanned and approved your return, your money is refunded. The refund can take up to 14 days. Footway handles our returns and refunds, so that is where returns must be reported.

Returning an item

You can start a return within 14 days of your order being delivered. A return label is always included in the parcel. If you have lost or thrown away the label, contact Footway at support@footway.com and they will send a new one. There is no need to contact us for this.

For a return to be approved, the following applies:

• The garment must be unused and in the same new condition as when it was received. It must not smell of perfume, carry make-up marks or show other signs of use.
• The original packaging must be intact. The garment should be placed in its original bag.
• All tags and labels must remain attached. If the tags have been removed, the return will not be approved.
• Bikinis, underwear and swimwear cannot be returned for hygiene reasons.

Return fee

The return fee is SEK 59 in Sweden, DKK 50 in Denmark and EUR 7 in other markets, regardless of order value. Once your return has been registered and the refund completed, we send a payment link for the fee to your email.

Late returns and uncollected parcels

A late return is charged SEK 300. You are responsible for following up on your order and collecting the parcel within the stated time. Uncollected parcels are charged SEK 400 regardless of shipping option.

Exchanging size or product

We handle exchanges as returns. Return the garment and place a new order, so you can choose freely from all products. The first exchange is free of charge if you keep the new item. For further exchanges a fee of SEK 59, DKK 55 or EUR 8 applies, depending on your market.

Making a complaint about a product

Every product from Wallderinska should hold a high standard. If you discover a fault, contact us within a reasonable time, normally within 2 months of noticing the fault. Send photos, a description of the defect and your name, address and order number to kundservice@wallderinska.se. Each complaint is assessed manually within 14 days. An approved complaint is replaced with a new item. Complaints cover original manufacturing faults. Normal wear and damage that occurs through use are not covered. Complaints that are not approved are returned to the sender.

Received the wrong product

Contact us at kundservice@wallderinska.se with your order number and a photo of the incorrect item, and we will make sure the right product reaches you.

Refunds

Once we have received and registered your return, it takes 7 to 14 banking days before the money reaches your account. If you paid with Klarna, pause your invoice through their service until the refund has been registered.