Terms and conditions

When you shop at our store you will always receive free shipping when you place an order over 900 SEK. Your products will be delivered by PostNord. You can track your package using this link: https://www.usps.com/

NOTE! If you don’t collect your package in time you will be charged the shipping fee (both ways), an administrative cost and the invoice fee, approximately 500 SEK.

Freight forwarders

The delivery time differs depending on which country you want your package delivered to. We normally send off your product the same day as you made your order, but we reserve the right to longer times of interludes during vacation periods. Note that weekends do not count as a regular shipping day.

Order confirmation

When we receive your order you will receive an e-mail with the details of your purchase.

Transport

If the product is damaged due to a shipping error, you must file a complaint to our customer service by e-mail or phone as soon as possible. We are following the Swedish Consumer Rights law and guidelines, and are more than happy to help you with your request. Your complaint must be field in a reasonable time period. For companies we apply a seven day file rule and will not procced with the complaint after seven days have passed since the product was delivered. We ask you kindly to keep the products packing so we can inspect this further. Depending on the scale of the damage we will decide how to proceed with either a discount or sending a new product all together.

Failing to collect your package

If you for some reason fail to collect your order, we will charge you for the shipping. Both ways. We also reserve us the right to collect a fee for administrative costs such as invoice and product handling. If you have three uncollected packages we reserve the right to cancel your requests and client privileges at our shop. So please make sure you collect your orders, so we can keep you as a valuable customer.

If you have a change of heart and send the product back to us, we will see to that you get a refund within 10 days from the day we collect your package.

Please make sure that the product is in good conditions in order to proceed with the exchange/refund. All returned items must be unworn, unwashed, and returned in their original condition which includes the original packaging.

Shipping and handling charges are non-refundable when returned for a refund or exchange.

As a customer you have the right to change your mind about your purchase up to 14 days.  The withdrawal period is counted from the day of the delivery. If you want to send back your order you must ALWAYS contact our customer support first at info@wallderinska.se and wait for an affirmation that the return is valid.

If you want to change the size or color of your purchase, you will have to pay the shipping for your return and an administrative cost for handling the return. Note that you under no circumstances can return an item that has been sealed for health reasons. This includes the bikini and can therefore not be sent back. This means that you cannot get a refund after purchasing the bikini.

Failing to collect your package

If you for some reason fail to collect your order, we will charge you for the shipping. Both ways. We also reserve us the right to collect a fee for administrative costs such as invoice and product handling. If you have three uncollected packages we reserve the right to cancel your requests and client privileges at our shop. So please make sure you collect your orders, so we can keep you as a valuable customer.

Warranty

If your order in some way is not up to standards you have the right to a refund. For this refund to be valid you must ALWAYS contact our customer service at info@wallderinska.se. Please note that we only handle returns and refunds which has been approved by our customer support.

When you contact us please let us know why you want a refund. You do not have to send a faulty product back, but we will need pictures of the faulty product and a description to what caused the damage. Please don’t forget to attach your order number and your contact information.

Phone: +46 820 61 20
Mail: info@wallderinska.se

We at Wallderinska Gruppen AB take your personal information very seriously. In this section we will inform you of how we handle, collect and safe guard your personal data.

Collection of data

It is perfectly fine to use our website without leaving any personal information regarding your address etc. under the circumstances that the information is not needed to provide our services to you. When you use our site, we will store information for safety reasons in our servers. This information can include the name of your internet provider, the website you used to link to our website, the web places you visit from our website and your IP-address. It is not possible however for us to identify you as person using this information. The reason we collect this information is for statistical use, but private or anonymous users are not identified. When your personal information is shared with others it is only for the use to provide the services from which you ordered and approved us to use. In these cases, we proceed with all the technical and organizational methods that ensure us that legal protocol is followed.

Collection and processing of personal information

The Swedish Company Wallderinska Gruppen AB, org.nr. 556870-2186, Ryttarvägen 21, 132 45 Saltsjö-Boo, +46 8-20 61 20. is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

We follow the Swedish law of Personuppgiftslagen (SFS 1998:204) and other relevant regulations when processing and handling personal information. We only collect personal information that you willingly submitted to us when finishing your registration, filling out a form or send us an email when you order products or services, newsletter, request information or ordering materials and such, were you decided yourself to give us your contact and personal information.

Your personal information is collected and processed with the intention to administrate the request you filed, or for following the law that applies, and is not saved for longer than necessary to for fill this purpose.

Third hand party

The database and its content will be shared with following parties;

Synotio AB

Synotio AB, (C/o Angry Creative AB, Bråddgatan 11, 602 22 Norrköping. Org. Nr 559026-3850) is a company that supplies us and our customers with hosting services. If contacted for an invoice proposal your data must be provided and shared with this supplier in order for us to honor our commitment to you as a customer.

Adspectis AB

Adspectis AB, (C/o Angry Creative AB, Bråddgatan 11, 602 22 Norrköping. Org. Nr 559116-8413) is a company that supplies us and our customers with online marketing services. If contacted for an invoice proposal your data must be provided and shared with this supplier in order for us to honor our commitment to you as a customer.

Mailchimp

Mailchimp, (The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, Georgia 30308, USA) is a tool which is used to send out important messages to our clients and partners but is also used to send out market information to potential customers. When you give your contact information to us we will store them in this service to provide important information to you as a costumer.

Other parties

Beyond these third hand parties the database and its content are stored by us. Your personal information is not transferred or sold to any other, unless we have your confirmation or are forced by law to do so.

We remain all control and responsibility for the usage of your personal information that you give us permission to use. Some date can be stored or processed in computers in jurisdictions outside of Europe and the ESS-area, who’s restriction of personal data can differ from the Swedish regulations. In this case we will see to that proper regulations are used to insure us that the part handling the data in that country upholds a personal data safety that equals the one in hand in Sweden.

Your revoking rights

You have the right to at any given time revoke all permission to use your personal information in the future or demand an amendment of your personal data that we are processing. If you want to do so you simply send us an email to Wallderinska Gruppen AB (contact information found below). You also have the right to demand once a year all the information we have on you, were we got it, its purpose, and to which revivers or categories of receivers this is handled by.

Cookies

This website use cookies. A cookie is a little text files that is stored on your hard drive through your browser. They store information (ex your first-hand language or site preferences) which your browser can restore us to next time you visit our website (depending on the lifespan of the cookie). We use two categories of cookies: cookies that are necessary for technical reasons, which without the website would not be as functional, and voluntary cookies. When you visit our website for the first time a banner will appear. The banner informs you that we are using cookies and links you to this part of the site. You will be given the option to remove voluntary cookies at any time and you can always change your decision later by using the button. It is perfectly ok to use our site without any cookies activating at all (including cookies that are used for technical reasons). In your browser you have the option to limit or deactivate the usage of cookies. This can have a negative effect on the functionality and the interface on our website.

Google Analytics & Google Tag manager (web analysis)

Our website use Google Analytics and Google Tag Manager, web analysis services from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

Based on your consent Google will analyze your usage of our website on our behalf. For this we for instance use the cookies that are more detailed explained in the banner. All the information that is collected by Google when you use our website (ex the direct url, which websites you visited, type of browser, language, screen resolution) will be transferred to one of Googles servers in USA, where they will be stored and analyzed; the result will then be available for us in an anonymous form. In this process we will not use the user data connected to your full IP-address. On our website we have activated an anonymous IP function that is supplied by Google, which means that the last eight signs (type IPv4) or the last 80 bits (type IPv6) of your IP address will be deleted. Google is also certified under EU-US Privacy Shield, which insures an adequate level of data security regarding data processing by Google in the USA.

You can at any given time revoke your consent for web analyzes either by downloading a browser and install a Plugin that is powered by Google, or adjust your consent in the banner, were an opt-out cookie is placed. Both options prevent the usage of web analyzes as long as you are using the browser you installed the Plugin and do not delete the exceptions cookie.

For more information about Google Analytics & Google Tag Manager: Google Analytics Terms of ServiceGoogle Analytics security and privacy principlesGoogle Tag Manager Terms of Service, and Google Privacy Policy.

Safety

Wallderinska Gruppen AB use technical and organizational safety measures to protect your data from manipulation, loss, destruction or access by unauthorized parties. At all times when it is possible the data that you supplied to Wallderinska Gruppen AB will be encrypted to prevent the misusage of a third party. Our safety routines are frequently revised and are based on the latest technical advancements.

Children

For the purpose to protect children Wallderinska Gruppen AB refrains to collect information about children under the age of 13, provided that no consent has been collected from a parent/guardian. Wallderinska Gruppen AB does not use any information that is provided by a child that we know is under the age of 13 on the site.

The parents or guardians always have the right to request and be provided information that the child might have provided and can always demand that the information is deleted.

Contact

If you have any problems, questions or suggestions, please don’t hesitate to contact us!

Personuppgiftsombud (Data Protection Officer) för Wallderinska Gruppen AB:

Wallderinska Gruppen AB
Ryttarvägen 21
132 45 Saltsjö-Boo

Phone: +46 8-20 61 20
E-mail: kundtjanst@wallderinska.se

The constantly evolving of the Internet can sometimes demand that the terms and conditions mentioned are changed. We reserve the right to do these changes if needed.

About this site

This site is produces by Angry Creative and use modern technic and solutions such as WordPress as a publication platform and responsive design to adapt to different platforms and screen resolutions.

Card payment

Du kan alltid känna dig trygg i att handla med svenska kort utställda av VISA eller MasterCard. Vi samarbetar med YouPay, som är en ledande leverantör av betaltjänster via Internet och certifierade enligt kortindustrins nya skärpta säkerhetskrav PCI-DSS (Payment Card Industry Data Security Standard).

KLARNA Global Shipping Policy

This international shipping policy applies solely to deliveries/collection of goods and services to/by Customers located in countries for which no jurisdiction specific shipping policy is available.

Klarna reserves the right to change this policy and will, if deemed necessary, inform the Merchant of such changes with one month’s prior notice.

1. General requirements

Merchant must ship its sold goods or services in any of the ways described under section 2, 3 or 4 below. Merchant has to answer Klarna’s request for information related to any transaction within 24 hours. This applies on all days on which Merchant operates (i.e., days on which Merchant ships goods and/or activates transactions). Merchant shall provide Klarna with up-to-date contact details (E-mail address or cell phone number) for questions from Klarna. Merchant shall not dispatch/hand-out goods if Klarna informs Merchant that the underlying transaction has been deemed high risk according to Klarna’s security controls. The delivery notification shall be sent to the Customer’s contact details (e.g. E-mail-address, telephone number and/or mailing address) approved by Klarna at the time of the order. Merchant shall store information related to the respective delivery/hand-out (e.g. tracking number, proof of delivery, third party authorization and identification) for at least six (6) months and, upon request, provide such information to Klarna.

2. Delivery through an external shipping company

The following rules shall be followed for deliveries where an external shipping company is being used:
1. The goods shall be sent with tracking (with the possibility to track the goods online) to the Customer and the delivery address approved by Klarna at the time of the order.
2. The tracking number shall be provided to Klarna at activation of the transaction in the activation call or, where this is not possible, upon Klarna’s request.
3. The assigned shipping company shall follow the following security controls:  Home deliveries: The goods shall not be handed out to another person than the Customer approved by Klarna. Hand-outs to persons who are deemed to be entitled to receive deliveries on behalf of the Customer are allowed (e.g. handouts to close relatives living in the same household). The shipping company shall produce a proof of delivery document that shows date and time of delivery, printed name and signature of the person receiving the goods.  Manned pick-up point: If the goods can not be delivered at the Customer’s home or if the Customer has chosen a pick-up point, the goods shall be sent to the pickup point of the shipping company closest to the approved delivery address or within a range of 10 km of the approved delivery address. The shipping company shall verify the ID of the customer. Further, the pick-up point shall produce a proof of delivery document that shows date and time of the hand out, printed name of the addressee and signature of the person picking up the goods.
4. The Merchant shall upon Klarna’s request – where possible – ask the shipping company to stop the delivery and inform Klarna of all developments in relation to the delivery.
5. In order to reduce administration efforts, the Merchant may authorize Klarna to directly request information from the shipping company or to ask the shipping company to stop a certain delivery.

3. Delivery with own delivery service

The following rules shall be followed for deliveries where the Merchant’s own delivery service is being used:
1. The goods have to be delivered to the Customer and the delivery address approved by Klarna at the time of the order.
2. The goods shall not be handed out to another person than the Customer approved by Klarna. Hand-outs to persons who are deemed to be entitled to receive deliveries on behalf of the addressee are allowed (e.g. hand-outs to close relatives living in the same household). Further, Merchants shall produce a proof of delivery document that shows date and time of delivery, goods list, printed name and signature of the person receiving the goods.
3. The Merchant shall upon Klarna’s request stop the delivery and inform Klarna of all developments in relation to the delivery.

4. Collection in physical stores

The following rules shall be followed for hand-outs in physical stores:
1. Goods may only be handed out to the Customer approved by Klarna at the time of the order.
2. Merchant shall verify the ID of the Customer.
3. Merchant shall produce a proof of delivery document that shows date and time of the hand out, goods list, prices, printed name of the Customer and a signature of the person to whom the goods are handed out.