Terms and conditions

Delivery time and costs:
Wallderinska delivers worldwide! We always aim to ship orders the same day you place your order. If not we will ship weekday after the order has been placed. Once your order has been shipped, you will receive a shipping confirmation with a tracking number. Possible delays in shipping orders may be due to an unusually high volume of orders coming in, or due to the freight company.

You can see the different shipping options and costs for your country at the checkout. We always provide free shipping on orders above $99

The delivery time is normally about 1-4 working days, depending from witch country you order from. During week 25 and the beginning of week 30, the delivery time can be one week due to. vacation times. And also Christmas and Black week times. We always do everything we can to keep the estimated delivery time, so that you can get your products home as quickly as possible. Sometimes, however, it can take a little longer than expected. Keep in mind that public holidays do not count as delivery days.

Customs and import duties:
Orders to Norway, the EU, EEA, EFTA (except Switzerland), and the Schengen countries are duty-free. For international orders, your package may be subject to customs duties and handling fees. We ask international customers to prepare for that possibility. Wallderinska has no control over possible import charges assessed by the countries importers.

Remember that you as a customer must always be able to show identification when handing over / delivering the products.

Rules for the UK after Brexit:
Free from customs fees for orders under £135. Handling fees and customs duties may be applied for orders with a value of £135 or over.

Damage gods: Should a transport damage occur, we ask you to report the damage to our customer service by e-mail or telephone, as soon as possible. We follow the Consumer Agency’s guidelines and the report must be made within a reasonable time after the buyer has noticed or should have noticed the defect. It is therefore important that you unpack and inspect your products carefully. For companies, notification of transport damage must have been received within seven days.

In order for the matter to be handled in the fastest possible way, we ask you to keep the product’s packaging so that this can be inspected. Depending on the extent of the damage, re-delivery, remediation or price deduction is made.

Not released package: If we receive packages that have not been redeemed from the post office, we reserve the right to charge you for the costs that arise in connection with such a return and the handling cost. UNCOLLECTED PACKAGES CHARGED SHIPPING (round trip); HANDLING COST AND INVOICE AND ADMINISTRATIVE FEES approx: SEK 500.

If you have more than three unredeemed packages, your customer account will be blocked for shopping with us.

Use of cookie files: This website uses “cookies” to help you have a personalized Internet experience. A cookie is a text file that a web server places on your hard drive. Cookies cannot be used to run programs or deliver viruses to your computer. A cookie is uniquely assigned to you and can only be read by a web server in the domain that issued the cookie file to you. One of the main purposes of cookies is to indicate to the web server that you have returned to a specific web page, so that you can have a personalized experience when you visit the web page again. You can choose whether you want to accept a cookie or not. Most browsers accept cookies automatically, but you can usually change the settings to not accept cookies if you prefer. If you turn off the cookie function, you may not be able to take full advantage of the interactive features of this website or the other websites you visit ANTI-SPAM POLICY We directly dissociate ourselves from anything that has to do with spam, or spam. We do not participate in sending SPAM, and do not send e-mails from third parties or concerning goods or services that are not directly related to our business. As a customer to us, you can receive e-mails regarding your order, payment or other communication you have initiated, as well as information, newsletters or offers about our customer relationship. If you have chosen to receive our newsletter, we will send you information and product offers via e-mail. If you no longer want to receive newsletters, you can easily unsubscribe via a unsubscribe link in the current newsletter, or contact our customer service if you need help.

Payment

Klarna/ Card payment: You can always feel confident in trading with Swedish cards issued by VISA or MasterCard. We work with YouPay, which is a leading provider of payment services via the Internet and certified according to the card industry’s new stricter security requirements PCI-DSS (Payment Card Industry Data Security Standard).

www.wallderinska.com Org nr: 556870-2186

Wallderinska Gruppen AB Nybrogatan 19 11439 Stockholm